Refund Policy

At MBridge Technologies Limited ("MBridge", "we", "our", "us"), we are committed to ensuring customer satisfaction with our products and services. This Refund Policy outlines the terms and conditions under which refunds may be granted for purchases made through our platform at mbridgetechnologies.cloud.

As a UK-based company, this policy complies with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which provide you with certain statutory rights when purchasing digital content and services.

All paid subscription plans purchased through MBridge Factory are covered by our 14-day money-back guarantee. This period begins from the date of your initial purchase.

2.1 What This Means

• You have 14 days from the date of purchase to evaluate our services
• If you are not satisfied for any reason, you can request a full refund
• No justification or explanation is required during this period
• Your refund will be processed to your original payment method

2.2 Statutory Rights

Under UK consumer law, you have the right to cancel a contract for digital content within 14 days of purchase. By using our services before the 14-day period ends, you acknowledge that you have requested immediate access to the digital content and understand that you would ordinarily lose your right to cancel once the performance of the service has begun. However, we voluntarily extend the 14-day guarantee regardless of usage.

3.1 Eligible for Full Refund

You are eligible for a full refund if:

• Your refund request is made within 14 days of your initial purchase date
• This is your first subscription purchase with MBridge (not a renewal)
• You have not previously received a refund for the same product
• Your account is in good standing (not suspended for Terms violations)

3.2 Partial Refunds

Partial refunds or account credits may be considered on a case-by-case basis after the 14-day period in the following circumstances:

• Significant and prolonged service outages caused by MBridge
• Technical issues that substantially prevented use of paid features
• Billing errors or duplicate charges
• Documented extenuating circumstances

3.3 Annual Subscriptions

For annual subscription plans, the 14-day money-back guarantee applies to the full annual payment. After 14 days, no partial refunds are available for unused months if you choose to cancel your subscription early.

The following are not eligible for refunds:

• Subscription renewals (only initial purchases qualify for the 14-day guarantee)
• Requests made more than 14 days after the initial purchase
• Free plan upgrades where no payment was made
• Accounts terminated for violation of our Terms of Service
• Refund requests from users who have previously received a refund
• Custom enterprise or negotiated contracts with different terms

5.1 Refund Request Process

To request a refund, please follow these steps:

1. Email our billing team at billing@mbridgetechnologies.cloud
2. Include the following information:
   • Your registered email address
   • Date of purchase
   • Subscription plan purchased
   • Brief reason for the refund request (optional but helpful)
3. Wait for confirmation – We will acknowledge your request within 2 business days

5.2 Alternative Contact Methods

You can also request a refund through:

• The contact form on our website at mbridgetechnologies.cloud/contact
• Your account dashboard under Subscription > Cancel & Request Refund
• Replying to your purchase confirmation email

5.3 Response Time

We aim to respond to all refund requests within 2 business days. During busy periods, this may extend to 5 business days. You will receive email confirmation once your refund has been approved and processed.

6.1 Refund Method

Refunds are always processed to the original payment method used for the purchase:

• Credit/Debit Card – Refunded to the same card
• PayPal – Refunded to your PayPal account
• Other payment methods – Refunded via the same channel

6.2 Processing Timeline

Note: International transactions may take longer due to cross-border processing times.

6.3 Refund Confirmation

You will receive an email confirmation when your refund has been processed. This email will include the refund amount and reference number. If you do not receive funds within 14 business days of this confirmation, please contact us.

7.1 How to Cancel

You can cancel your subscription at any time through your account dashboard:

1. Log in to your MBridge account
2. Navigate to Dashboard → Subscription
3. Click "Cancel Subscription"
4. Confirm your cancellation

7.2 What Happens When You Cancel

• Your subscription remains active until the end of your current billing period
• No further charges will be made to your payment method
• You retain access to all paid features until the period ends
• Your saved calculations and data are retained for 90 days
• After 90 days, your account reverts to a Free plan
• You can resubscribe at any time to regain access

7.3 Cancellation vs Refund

Please note that cancelling your subscription does not automatically generate a refund. If you wish to receive a refund (and are within the 14-day period), you must explicitly request one as described in Section 5.

We encourage customers to contact us directly before initiating a chargeback with their bank or credit card company. Chargebacks (also known as payment disputes) can:

• Take significantly longer to resolve than direct refund requests
• Result in your account being suspended pending investigation
• Incur additional fees that may affect future refund eligibility

If you have any issues with a charge, please contact billing@mbridgetechnologies.cloud and we will work to resolve the issue promptly and fairly.

If you have any questions about this Refund Policy or need assistance with a refund, please contact our billing team:

This policy is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the courts of England and Wales.